At Chrissynx, we take pride in offering high-quality vintage clothing items and strive to ensure that every customer is satisfied with their purchase. Due to the nature of our business and the unique characteristics of vintage items, we do not accept refunds or exchanges, except in cases where the item received is damaged or defective upon arrival.
1. Damaged or Defective Items
1.1. If you receive a damaged or defective item, please contact us within seven days of receiving your order with details and photographic evidence of the issue.
1.2. Upon verification of the damage or defect, we will provide instructions for returning the item. Once the returned item is received and inspected, we will either issue a refund for the purchase price or send a replacement item, depending on your preference and product availability. Postage for must be paid by the customer.
2. Non-Returnable Items
2.1. Please note that all items are non-exchangeable and non-refundable.
3. Customs Fee
3.1. Items sold internationally may incur a customs fee. Chrissynx is not liable for this fee. If the fee is not paid, the item must be returned to the sender without a refund.
4. Contact Us
4.1. If you have any questions or concerns about our Refunds and Exchanges Policy, or if you believe you have received a damaged or defective item, please contact us at chrissynxfashion@gmail.com for assistance.